Skills & Competencies for Salesforce CRM Senior Administrator

Salesforce CRM Senior Administrator job profile

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JOB SUMMARY for Salesforce CRM Senior Administrator

Administers the Customer Relationship Management (CRM) applications.

JOB RESPONSIBILITIES for Salesforce CRM Senior Administrator

Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks.

Salesforce CRM Senior Administrator SALARY RANGE

BASE 50%
$96,721
TOTAL 50%
$104,121
Job Level
P03
Job Code
IT10000218
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Salesforce CRM Senior Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Salesforce CRM Senior Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Salesforce CRM Senior Administrator

1 Job Family Competencies – Data Analytics
Proficiency Level -3
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Explains how to interpret data analytics and metrics to drive better business decision-making.
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Level 2 Behaviors
(Light Experience)
Documents data requirements for projects by working with business users.
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Level 3 Behaviors
(Moderate Experience)
Provides and leverages data analytics solutions to mitigate business risk and handle setbacks.
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Level 4 Behaviors
(Extensive Experience)
Monitors data sources used for analytics to update data and meet quality standards.
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Level 5 Behaviors
(Mastery)
Establishes performance metrics focused on Data Analytics to track optimization opportunities.
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2 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using appropriate training methods for end-users.
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Level 2 Behaviors
(Light Experience)
Documents automated procedures into end-user training material.
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Level 3 Behaviors
(Moderate Experience)
Participates in project meetings to proactively deliver new training content.
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Level 4 Behaviors
(Extensive Experience)
Determines the effectiveness and types of training needed to address identified gaps.
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Level 5 Behaviors
(Mastery)
Establishes metrics system to evaluate the performance of end-user training programs.
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3 Salesforce CRM Senior Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Salesforce CRM Senior Administrator
Proficiency Level - 4
5 Competency for - Salesforce CRM Senior Administrator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Salesforce CRM Senior Administrator

1 Core Competencies – Customer Relationship Management
Proficiency Level -3
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Gathers client information, past sales, and previous marketing efforts.
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Level 2 Behaviors
(Light Experience)
Identifies sales opportunities to reduce customer complaints and defection.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer relationship management issues to offer better support and increase retention.
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Level 4 Behaviors
(Extensive Experience)
Manages marketing campaigns to conduct business and generate revenue.
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Level 5 Behaviors
(Mastery)
Improves customization of marketing to meet customers' needs and interests.
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2 Core Competencies – Analytical Thinking
Proficiency Level -3
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Identifies tools that assist analytical thinking.
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Level 2 Behaviors
(Light Experience)
Gathers necessary information from various channels to support decision-making.
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Level 3 Behaviors
(Moderate Experience)
Examines information or a situation thoroughly and in detail.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the cost, return, risks, and achievements before recommending a solution.
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Level 5 Behaviors
(Mastery)
Forecasts customers' expectations and formulates strategies to ensure customer satisfaction.
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3 Salesforce CRM Senior Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Salesforce CRM Senior Administrator
Proficiency Level - 4
5 Competency for - Salesforce CRM Senior Administrator
Proficiency Level - 5

Summary of Salesforce CRM Senior Administrator skills and competencies

There are 0 hard skills for Salesforce CRM Senior Administrator.
9 general skills for Salesforce CRM Senior Administrator, Data Analytics, End-User Training, Data Integration, etc.
7 soft skills for Salesforce CRM Senior Administrator, Customer Relationship Management, Analytical Thinking, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Salesforce CRM Senior Administrator, he or she needs to be skilled in Customer Relationship Management, be skilled in Analytical Thinking, and be skilled in Attention to Detail.

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